Terms & Conditions/ Privacy Policy

Inspections

protect your homeINSPECTIONS

 

TERMS & LIMITATIONS:

Important Information Any person who relies upon the contents of this report does so acknowledging that the following clauses which define the Scope and Limitations of the inspection form an integral part of the report.

  1. THIS IS A VISUAL INSPECTION ONLY in accord with the requirements of AS 4349.3 Inspection of buildings Part 3: Timber pest inspections. Visual inspection was limited to those areas and sections of the property to which reasonable access (See Definition) was both available and permitted on the date of Inspection. The inspection DID NOT include breaking apart, dismantling, removing or moving objects including, but not limited to, foliage, mouldings, roof insulation/sisalation, floor or wall coverings, sidings, ceilings, floors, furnishings, appliances or personal possessions. The inspector CANNOT see inside walls, between floors, inside skillion roofing, inside the eaves, behind stored goods in cupboards, in other areas that are concealed or obstructed. The inspector DID NOT dig, gouge, force or perform any other invasive procedures. An invasive inspection will not be performed unless a separate contract is entered into. In an occupied property it must be understood that furnishings or household items may be concealing evidence of Timber Pests which may only be revealed when the items are moved or removed. In the case of Strata type properties only the interior of the unit is inspected.
  2. SCOPE OF REPORT: This Report is confined to reporting on the discovery, or non discovery, of infestation and/or damage caused by subterranean and dampwood termites (white ants), borers of seasoned timber and wood decay fungi (hereinafter referred to as “Timber Pests”), present on the date of the Inspection. The Inspection did not cover any other pests and this Report does not comment on them. Dry wood termites (Family: KALOTERMITIDAE) and European House Borer (Hylotrupes bujulus Linnaeus) were excluded from the Inspection, but have been reported on if, in the course of the Inspection, any visual evidence of infestation happened to be found. If Cryptotermes brevis (West Indian Dry Wood Termite) or Hylotrupes bujulus Linnaeus are discovered we are required by law to notify Government Authorities. If reported a special purpose report may be necessary.  
  3. LIMITATIONS: Nothing contained in the Report implies that any inaccessible or partly inaccessible areas or sections of the property being inspected by the Inspector on the date of the Inspection were not, or have not been, infested by Timber Pests. Accordingly this Report is not a guarantee that an infestation and/or damage does not exist in any inaccessible or partly inaccessible areas or sections of the property. Nor is it a guarantee that a future infestation of Timber Pests will not occur or be found.
  4. DETERMINING Extent of damage: The Report is NOT a structural damage Report. We claim no expertise in building and any inexpert opinion we give on timber damage CANNOT be relied upon. The Report will not state the full extent of any timber pest damage. The Report will state timber damage found as ‘slight’, `moderate’, `moderate to extensive’ or ‘extensive’. This information is not the opinion of an expert. If any evidence of Timber Pest activity and/or damage resulting from Timber Pest activity is reported either in the structure(s) or the grounds of the property, thenYou must assume that there may be concealed structural damage within the building(s). This concealed damage may only be found when wall linings, cladding or insulation are removed to reveal previously concealed timbers. An invasive Timber Pest Inspection (for which a separate contract is required) is strongly recommended and You should arrange for a qualified person such as a Builder, Engineer, or Architect to carry out a structural inspection and to determine the full extent of the damage and the extent of repairs that may be required. You agree that neither We nor the individual conducting the Inspection is responsible or liable for the repair of any damage whether disclosed by the report or not.
  5. MOULD: Mildew and non wood decay fungi is commonly known as Mould and is not considered a Timber Pest. However, Mould and their spores may cause health problems or allergic reactions such as asthma and dermatitis in some people. No inspection for Mould was carried out at the property and no report on the presence or absence of Mould is provided. Should any evidence of Mould happen to be noticed during the inspection, it will be noted in the Other Information (5.11) section of this report. If Mould is noted as present within the property and you are concerned as to the possible health risk resulting from its presence then you should seek advice from your local Council, State or Commonwealth Government Health Department or a qualified expert such as an Industry Hygienist.
  6. DISCLAIMER OF LIABILITY: No liability shall be accepted on account of failure of the Report to notify any Termite activity and/or damage present at or prior to the date of the Report in any areas(s) or section(s) of the subject property physically inaccessible for inspection, or to which access for Inspection is denied by or to the Licensed Inspector (including but not limited to any area(s) or section(s) so specified by the Report).
  7. DISCLAIMER OF LIABILITY TO THIRD PARTIES: This Report is made solely for the use and benefit of the Client named on the front of this report. No liability or responsibility whatsoever, in contract or tort, is accepted to any third party who may rely on the Report wholly or in part. Any third party acting or relying on this Report, in whole or in part, does so at their own risk.
  8. COMPLAINTS PROCEDURE: In the event of any dispute or claim arising out of, or relating to the Inspection or the Report, or any alleged negligent act or omission on Our part or on the part of the individual conducting the Inspection, either party may give written Notice of the dispute or claim to the other party. If the dispute is not resolved within twenty one (21) days from the service of the written Notice then either party may refer the dispute or claim to a mediator nominated by Us. The cost shall be met equally by both parties or as agreed as part of the mediated settlement. Should the dispute or claim not be resolved by mediation then one or other of the parties may refer the dispute or claim to the Institute of Arbitrators and Mediators of Australia who will appoint an Arbitrator who will resolve the dispute by arbitration. The Arbitrator will also determine what costs each of the parties are to pay.

Terms And Conditions

Force Majeure

The company shall not be responsible for failure to meet its contractual obligations if the failure results directly or indirectly from causes beyond its control.

Risk and ownership

The equipment supplied under this agreement and any additional and/or replacement equipment remains the property of the company notwithstanding its installation in the Client’s premises until paid.

The client agrees to comply with all instructions made by the company concerning the use and operation of the equipment and advise the company as soon as possible if the equipment needs repair or additional servicing.  The client will not attempt to move, dismantle, modify or repair the equipment or allow any person other than the company to do so.

The client also agrees to take reasonable care of the equipment (including preventing from misuse and theft) and indemnifies the company for all loss or damage to the equipment from any causes whatsoever on a replacement cost basis.

Prior to commencement of the agreement the client is required to read the instructions given together with this agreement to ensure that the necessary precautions are taken for Pest Control treatment.  The company shall not follow be responsible / or liable for any personal injury or damage to property (internal or external) should the client not follow the recommended precautions.

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Pest Control Terms and Conditions

Force Majeure

The company shall not be responsible for failure to meet its contractual obligations if the failure results directly or indirectly from causes beyond its control.

Risk and ownership

The equipment supplied under this agreement and any additional and/or replacement equipment remains the property of the company notwithstanding its installation in the Client’s premises until paid.

The client agrees to comply with all instructions made by the company concerning the use and operation of the equipment and advise the company as soon as possible if the equipment needs repair or additional servicing.  The client will not attempt to move, dismantle, modify or repair the equipment or allow any person other than the company to do so.

The client also agrees to take reasonable care of the equipment (including preventing from misuse and theft) and indemnifies the company for all loss or damage to the equipment from any causes whatsoever on a replacement cost basis.

Prior to commencement of the agreement the client is required to read the instructions given together with this agreement to ensure that the necessary precautions are taken for Pest Control treatment.  The company shall not follow be responsible / or liable for any personal injury or damage to property (internal or external) should the client not follow the recommended precautions.

Only control agents that are approved by the department of Primary industries and Energy’s Australia Pesticides and Veterinary Medicines Authority and registered for use in the State of New South Wales will be used.

Where cutting/drilling is required no liability shall be accepted should damage occur to concealed services such as gas, water, electricity, drains or telecommunications.  The client agrees to indemnify Falls Pest Control against any such cost or claims that might arise from such damage.

This agreement does not guarantee against present or future damage to the building or content or provide for the repair or replacement thereof. This agreement does not provide for control of any other pest not indicted herein.

Instructions and Precautions for Treatment before Treatment

  1. You must advise us of any pets or any family or personal allergies or other concerns.  You must advise us in writing if any female is pregnant.  Any persons with particular sensitivity should remain clear of the area for 4 hours after the service and food items and kitchen utensils should be covered.
  2. You should abide by any verbal advice provided by Falls Pest Control at the time of the service.
  3. Prior to treatment, all living things, (excluding plants) birds, dogs, cats, fish (fish tanks must be removed or hermetically sealed by you) and all persons in resident must vacate the premises.
  4. All windows and doors should be closed.  Open all cupboards and drawers.  All air conditioners should be switched off.
  5. Smoke detection systems must be switched off or covered and if remotely connected, the security company must be informed.
  6. Falls Pest Control must be informed in writing, prior to treatment of any areas not requiring treatment.  These areas must also be clearly labelled by the client with warning stickers prior to treatment.

After Treatment

  1. Open all doors and windows immediately open return for 5-10 minutes.
  2. Premises which are solely air conditioned is switched on. Ensure smoke detection sensors are uncovered and/or re-connected.
  3. You should ensure that the premises are fully ventilated following the service.
  4. All animal drink and food containers to be washed.

Bees – With respect to Bee treatment a warranty is given for the treatment of the specific existing colony which will dissipate after a few days following treatment.  Bees have a homing device substance situated at the entrance to a nest which can attract further colonies.  It is therefore imperative that (if bees are nesting in a wall cavity or similar situation) the client arranges for the entry point(s) to be adequately sealed within a few days post treatment.

Possums – No warranty is given regarding possum re-entry to roof void or other area(s) of removal.  Government regulation permits the removal of possums (by case) from a roof etc and released in the immediate area only.  It is imperative therefore that the client arrange for the roof or other access point(s) to be sealed on the day of possum removal.  Failure to do this will risk immediate re-entry of the possum.

Talk to your Pest Management Technician

 

Privacy Policy

Thank you for visiting Falls Pest Control, We are a Pest Control business that supplies Inspectors and Pest Management Technicians to help you protect your family and property from biting, stinging and home destroying insects at a reasonable price. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.

Scope

The purpose of this online service is to provide you with trusted information from Australian, state and territory businesses that may be able to help you .

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Please do not give us other personal or sensitive information.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with anyone unless we notify you by email. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Falls Pest Control  www.fallspestcontrol.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information

Contacting us

Falls Pest Control welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Falls Pest Control
8 Elliotdale Close,

Elderslie NSW 2570,
AUSTRALIA

E-mail: admin@fallspestcontrol.com.au